Privacy Policy

Who We Are

Connect + Plumbing & Heating is a plumbing and heating contractor based in Sheffield, South Yorkshire. We are the data controller responsible for your personal information.

What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity Data: First name, last name
• Contact Data: Email address, phone number, postal address
• Property Data: Property address where services are requested
• Service Data: Details of the plumbing or heating issue you describe
• Communications Data: Records of correspondence by phone, email, or contact form
• Technical Data: IP address, browser type, device type, pages visited, and time on site (via cookies)
• Marketing Preferences: Whether you have opted in or out of marketing communications
• Payment Data: We do not store card details — payments are processed by secure third-party providers

We do not collect any special categories of sensitive personal data (such as health, religion, or political views) unless specifically required to provide a service and with your explicit consent.

How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: When you call us, email us, complete our contact or booking form, or request a quote
• Website usage: Automatically via cookies and analytics tools as you browse connectph.co.uk
• Third-party referrals: From review platforms, directories, or referral partners where you have provided consent for data sharing
• Social media: If you contact or interact with us on Facebook, Instagram, LinkedIn, or other platforms

How We Use Your Data

We use your personal data only for clearly defined and lawful purposes, including:

• To respond to your enquiries and provide quotes
• To schedule and carry out plumbing or heating services at your property
• To send appointment confirmations, service reminders, and follow-up communications
• To issue invoices and process payments
• To maintain records for Gas Safe registration and landlord safety certificates
• To improve our website and service quality through analytics
• To send you marketing communications about our services — only where you have given consent or we have a legitimate interest
• To comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract: Processing is necessary to fulfil a service agreement with you (e.g., booking an engineer)
• Legal Obligation: Where we must retain records to comply with Gas Safe regulations or UK tax law
• Legitimate Interests: To manage our business, improve our services, and maintain client relationships — provided your rights and interests are not overridden
• Consent: For marketing emails or newsletters, which you may withdraw at any time

Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Service partners: Subcontractors or engineers assisting with your job, bound by confidentiality agreements
• IT & hosting providers: Companies that host our website or email systems, operating under data processing agreements
• Payment processors: Secure third-party payment platforms; we never see or store card details
• Gas Safe Register: As required for certification records
• Legal authorities: Where required by law, court order, or regulatory investigation

All third parties we engage are required to maintain appropriate security measures and process your data lawfully.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Customer service records: Retained for up to 6 years following the completion of a job (in line with UK contract law)
• Gas safety certificates: Retained for a minimum of 2 years as required by Gas Safety (Installation and Use) Regulations 1998
• Accounting & financial records: Retained for 6 years per HMRC requirements
• Marketing consent records: Retained until you withdraw consent or request deletion
• Website analytics: Typically retained for 26 months in aggregate, anonymised form

When data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the following rights regarding your personal data. To exercise any of them, contact us at info@connectph.co.uk or call +44 7570 001212. We will respond within 30 days.

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and analyse site usage. Types of cookies we use include:

• Essential cookies: Required for the website to function correctly (e.g., form submissions, session management)
• Analytics cookies: Tools such as Google Analytics to understand how visitors use our site (anonymised data)
• Preference cookies: To remember your settings and preferences on return visits

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmissions via our website (HTTPS)
• Access controls — only authorised personnel can access personal data
• Secure email communication and password-protected systems
• Regular review of our data handling practices

While we take every precaution, no internet transmission is 100% secure. In the event of a data breach that is likely to result in risk to your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms, review sites). These websites have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us: